Century Pines Assisted Living

As far as their abilities, this community is good for assisted living. The facility is new and clean and the staff is very friendly to my family and to my Dad. I think they really try hard to help the residents the best way they can. I was able to eat there one evening and the meal that I had was perfectly acceptable and the rest of the residents seem to be eating well. There seems to be a good variety of meats, vegetables, and fruits. Most of the rooms that we’ve seen are capable of handling a couple of twin beds in a semi private accommodation. There are a few activities they provide like bingo and arts and crafts. Everybody that I’ve met has had a good attitude and they seem to have a good amount of knowledge about the type of care the residents need. The facility even brings in some of the high schoolers in the area to help out. As far as I’m concerned, this place is near the top of the list for assisted living.

Very nice, small community. No nasty smells. Staff was very nice and knowledgeable. Unfortunately, it may be too far away from where we live.

My mother is starting to get adjusted to her move to this community. My family, and myself are very pleased with all they have done for us. We know she is receiving good care, and good hands at this facility. Everything is working out well for us here at this community, and I would recommend it.

My tour of the Hopedale Cottage went very well. The place was clean and well organized from what I saw. The tour guide that took us around was on time and knowledgeable. It was just not the best fit for my father, but it was a very close second.

The staff are always nice to family and usually to mom at Century Pines Assisted Living. At this facility they don't have a cart that goes around with the residents medication but they have a medication room that they all have to go to at the same time. Sometimes the residents have to wait a long time in line (10 to 45 minutes) to receive their medication. I just think there has got to be a better way than this. That is the main concern I have about this facility. Overall, most of the staff are nice to her and the care is good. The building is old but clean so that it appears more like an old hotel rather than like a hospital. I like that.

We have a love/hate relationship with Century Pines. It has a lot of good things going for it. It is nice that it is small, most of the staff is kind. If you have any issues you can take it up directly with the owner. The landscaping, for the most part, is pretty. It isn't kept up, but it is much better than being in the city and having to look out the window at the highway or parking lot. Love that the rooms have sliding glass doors and the residents can go outside and enjoy the property. The cons are mostly the food. They told us on the initial visit that the residents have two choices for every meal, it is even advertised that this is the case on their website. However, we have visited multiple times during lunch and the food is so bad. I have never seen two choices. The residents sit and sit and wait for their meals to be brought to them individually, they are not asked what they want. The people working in the kitchen seemed very unkind. I know you can't please everyone, but the food is so bad! Thankfully, you can keep your own fridge and microwave in your room and can supplement with snacks, but when you are paying so much to live there, seems like you shouldn't have to do this. The other con is that there is not much communication going on to the families. During the recent virus the resident families have been kept completely in the dark. One other thing you should know if you are considering Century Pines, if your loved one does not have a phone there is a community phone in the hallway. Your loved one is paged to answer the phone, if they do not answer or hear the page for them the phone is left on hold for an hour, if you keep calling back you get a busy signal until someone eventually hangs up the call. It is virtually impossible to call on the weekends, the weekend staff is not as kind, a tad rude. Just a few of our observations. For the most part we really like the location, so just giving a fair rating.

Most staffing is pleasant and hard working. A few lack motivation and do not take ownership of their positions as a caregiver. Main lobby and eating area stay clean however staff have to be reminded to monitor residence restrooms and residence are only given one roll of toilet paper at a time. Food served is borderline average as far as selection and variety. Pulled barbecue processed meat on a bun and French fries seems to be the go to meal. The residences do not have a good outside area to enjoy or stroll in sun with walkers due to graveled pathway.

I took a tour here while looking for a place for my loved one. It’s an older home with a bunch of bedrooms in it and there were some smells in certain parts, though I’m sure it’s simply because of the age of the building. The nurse that gave us the tour was really good with answering our questions and she seemed very knowledgeable about the type of care my loved one would’ve needed. We were shown the rooms and some of them were larger, maybe big enough for a semi private room, but most of them were small and could only house one person. There wasn’t anything truly negative about this place. They were able to meet my expectations as an average facility.

This community would not work for parents. We didn't like the personality of the community. The style and general atmosphere was not a fit.

We toured the facility. The layout seemed a bit complex for someone with dementia. The owner was very nice and I think it is a great place for people with other needs.

We are very frustrated with Century Pines during the lock down. There is absolutely no communication about how our loved one is doing because we obviously can no longer visit to check on him. We call and are always told someone will call us back - it never happens! Honestly, it seems like this lock down is an excuse for laziness and a chance for staff to take a break & not do an adequate job. We have no idea what is going on there. It is very heart breaking to see our father declining (through a window) because of depression caused by isolation. The residents are not allowed to eat together or visit with each other, it has become a very lonely life for our loved one. We actually called some other places & are considering moving our father. Just interesting that the other assisted livings are not as strict as Century Pines & even encourage family visits 6 feet apart.

The most depressing, outdated center I have ever seen. I would not let my animal stay there

Went to inquire about facility for my father. My first impression was not good inside was not well kept. Met with owner he seemed nice at first but then started talking about how he could falsify government applications for benefits. Needless to say I left and didn't look back.