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7.6
Review Score
3410 Beaver Ave, Des Moines, IA 50310
Such a vibrant community set in the heart of my Dad's hometown of Beaverdale! He loves the staff and residents and says he enjoys sitting out front on Beaver Ave watching the traffic go by! Dad loves it and...
Edencrest at Beaverdale is professionally managed by Jaybird Senior Living. Built by Hubbell Realty Company in 2017 in the heart of Beaverdale, we are committed to providing Red Carpet service for everyone who lives, works, and visits Beaverdale. Enjoy peace of mind and a wide variety of...
2901 Cedar St, Norwalk, IA 50211
When Mom was there, the staff was awesome. They did a fantastic job. The staffing has changed since then, so I can't say now. But I would say to check them out. It seemed like she was home. Her dementia...
Edencrest at The Legacy is the fifth retirement living community in the Edencrest series, offering 40 apartments of Independent Living, Assisted Living, Closer Care and Memory Care to the Norwalk community. As a resident at The Legacy, you'll enjoy freedom of choice when it comes to our wide...
14001 Douglas Parkway, Urbandale, IA 50323
The facility is new and laid out so that it is easy to get around and get to what you want the staff is very caring and helpful and are always there for you I would definitely recommend Edencrest to others....
Welcome to our seventh Edencrest location in the Des Moines metropolitan area. We are located just a half mile west of Des Moines Christian School in Urbandale. Our small/medium size community offers Independent Living, Assisted Living, Memory Care, Respite Care to end-of-life care. The entire...
2210 East Park Avenue, Des Moines, IA 50320
Very clean, all staff that we interacted with was friendly and helpful. The front office staff bent over backwards to help us at a very difficult time for our family. Seriously great staff.
Edencrest at Riverwoods is an assisted living community located in Des Moines, Polk County, Iowa. Our beautiful community is located near Lake Easter and several parks. Des Moines is a wonderful area for both residents and their loved ones to enjoy. We are committed to our residents by providing...
455 SW Ankeny Rd, Ankeny, IA 50023
It was the nicest place I could find for my brother that met the criteria of having assisted living and memory care. Our main criteria was that we needed a facility that would do a spin down. We agreed to...
Edencrest at Siena Hills Assisted Living and Memory Care is your community of choice in Ankeny! We are committed to providing Red Carpet Treatment for everyone who lives, works, and visits Siena Hills. Red Carpet Treatment is more than simple hospitality; it is our way of life! Our 'Resident...
6750 Corporate Drive, Johnston, IA 50131
The staffing levels are sometimes an issue and can effect the care that they can provide. The staff they do have is great, but level of staff skills varies. I would suggest more events that include families.
Edencrest at Green Meadows is professionally managed by Senior Housing Companies.We are committed to providing Red Carpet Treatment for everyone who lives, works, and visits Green Meadows. Enjoy peace of mind and a wide variety of all-inclusive amenities when you reserve your apartment today. Ask...
1600 8th St SE, Altoona, IA 50009
Our loved one likes the complex a lot. The meals have not been great because the chef has quit. Our loved one has really has enjoyed participating in the activities.
We are a brand new community, summer of 2021, within an award winning brand. We will be the flagship community of the brand offering independent living, assisted living, closer care, and memory care. We will also offer garages, connected and detached. Our services will go much higher than most...
805 Southeast Tallgrass Lane, Waukee, IA 50263
Review Score
126 reviewsOut of 10
5 star
51%
4 star
31%
3 star
8%
2 star
4%
1 star
8%
A Place for Mom has scored Highmark Senior Living with 7.6 out of 10 using our proprietary review score based on 30 reviews in the last 2 years. Over all time, Highmark Senior Living has 126 reviews with an average "overall experience" of 4.3 out of 5.
She has only been there a short time and we are still having some adjustment issues. My Mom has escaped once. They are improving the latch door and working on improvements there. They need more staffing I think, especially in the evenings and on weekends.
3.5
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3.5
Edencrest at Riverwoods in Des Moines, IA
3.8
(38 reviews)
This was a very hard decision to make but after getting through the hard part of finally making the decision my dad seems to be doing better. I think it is due to less stress of trying to cover up his memory loss and now he is more relaxed.
5
4.5
3.5
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2.5
Edencrest at Riverwoods in Des Moines, IA
3.8
(38 reviews)
Our mother has been in residence less than a month. Eden crest is a small facility -- 50 spaces. But the number of aides seems to be very low. Our mother is in the Closer Care unit and is supposed to be checked on every hour. Don't believe that is happening because of lack of staff. Our mother takes meds in the morning and in the evening; twice the staff has switched the morning meds for the evening ones and once my sister found that some meds were missing all together. On our first visit there was no one at the front desk; I had to wander about the facility until I found a worker in the kitchen. Not a great way to greet new residents. The aides there are hard working and very kind but they could use more help. This facility just hired a community relations manager. I would have preferred they hire more hands on deck.
4
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2.5
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3.5
Edencrest at Riverwoods in Des Moines, IA
3.8
(38 reviews)
The care my mother receives is professional and timely for medical and physical needs. Memory care staff is friendly and helpful. However, more staff training is needed in the memory unity. My frustration is with lack of communication and mail processing. Tuscany has had a lot of staff turnover in its upper staff positions and its phone system seems to have been overhauled so my contacts are confusing. As my mother’s dementia worsens staff is challenged to get her to comply with hygiene care and other tasks. The IMORTANT thing is mom’s care and safety which I have NO issues with. I’ve learned that some things you have to let go of and not make it an issue. The facility it’s self is clean, home like atmosphere and beautiful. Not sure why these facilities leave out this information in their brochures but this location is NOT Medicaid approved so please take that into consideration when making decisions. Overall I’m pleased with most, more importantly mom is safe, clean and content.
5
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3
Edencrest at The Tuscany in Altoona, IA
3.7
(6 reviews)
Edencrest was nice, but the views not as good and seemed to me that it needed updating.
Edencrest at Beaverdale in Des Moines, IA
4.3
(26 reviews)
Staffing shortages and delay in services. Exceptional facilities. Competitive rate.
4
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3
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3
4
Edencrest at The Tuscany in Altoona, IA
3.7
(6 reviews)
We are having a little bit of an issue with the meals and dining service - first off the quality of the meals are just really bad and second off they strongly push for everyone to come down to the common area where they serve the good for every meal, if you do not want to go down there but still want a meal they charge you a stiff delivery fee. However they do seem to have a lot of different activities going on like bingo, entertainment after lunch and people come in to sing songs
5
5
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Edencrest at Riverwoods in Des Moines, IA
3.8
(38 reviews)
The caregivers here do a great job and always help us when we have questions, activities are great. But the management part could be a lot better every time I call the manager is never available to take my call or when I come in to talk he has left the building for the day, seems like I just get the run around and the assistant manager seems very nice but I over heard her talking to a couple other staff members and she is pretty rude to talk about some of the other residents! But the facility is beautiful and the food is great and they have a great view!!
3
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3
Edencrest at Green Meadows in Johnston, IA
4.0
(32 reviews)
Like the open dining concept. Rooms feel a bit small and dark. Beautiful setting outside
3
3
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3
Edencrest at Green Meadows in Johnston, IA
4.0
(32 reviews)
My mother was recently switched from the memory care side to the assisted living portion of the community. She seems to have adjusted well to the assisted living side. The community look great, they do a good job with the cleaning. She is trying some of the activities they offer. The care staff is good, they are caring for her very well. The administration needs some improvements. The meals are fair. Overall she is in good hands and I would recommend it.
3
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3
Edencrest at Green Meadows in Johnston, IA
4.0
(32 reviews)
One thing I do like about them is that they do treat my dad with respect, which is very important. That said, there are definitely some things they can improve on. My dad's sheets have not been changed since he has been there (two months now). Mom has eaten dinner up there with him a couple times and the food has been cold. There is not much activity - just listening to music or doing puzzles. Dad says there is nothing for guys there.
3
4
4
1
3
Edencrest at Riverwoods in Des Moines, IA
3.8
(38 reviews)
My grandfather resides here and has had bad experiences that are not just an inconveience, but [removed]. They mess up his medicines constantly, the nurse is exceptionally rude at EVERYONE in my family, the staff literally laughs at my grandfather when he is having problems. (We have seen it firsthand). A Vetran does not deserve the type of treatment he receives. (NO one does). Multiple complaints have been made about the nurse, but it has not changed. In fact, they are promoting her to manager soon.
5
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2
Edencrest at Riverwoods in Des Moines, IA
3.8
(38 reviews)
My mom loves the wooded views and it is beautiful! She has made some good friends here but I am so disappointed in the poor management. Management is always gone. Very poor communication. My mom said they are used to it and if they need something they ask the housekeeper to get it done. This really is unsettling to think the housekeepers is who they have to depend on.
5
3
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2
Edencrest at Green Meadows in Johnston, IA
4.0
(32 reviews)
Food is mainly deep fried and lots of carbs. Not enough fresh fruits and vegetables. Menu is not diabetic friendly. Menu offerings should be expanded. Evening night staff is unsatisfactory. Residents cannot communicate with many of them. Often they are chatting with each other, on their cell phones and ignoring residents. Residents who need wheelchair assistance off and sit in the dining room for an hour or more waiting for an aid to come and get them back into their rooms. Residents push their call buttons over and over and over. Again waiting for help. On the weekends, there is no one at the front desk. So people and visitors coming to visit. Others are stuck. Trying to figure out what to do and where to go. Often times when friends and family try to call the front desk. No one answers the phone for hours on end during the week. Communication overall is awful at Edencrest in Johnston Aides need to have their cell phones taken away during working hours. Aides need serious training on building relationships with residents through kindness, respectful communication and compassion. Perhaps they need incentives to meet and exceed goals of engagement and resident care and support. Currently, residents are not getting the assistance that they are paying for each month. I think the problem lies at the top management at Jaybird Senior Living facilities. I think the facility directors want to make changes but hands are tied by upper management and proper budget isn't provided to make improvements. The activity director is really abrasive and not very creative in coming up with activities that really engage people. Her activity room is a disorganized disaster zone. It always looks like a tornado went through it. She should be replaced with someone who really loves the job. [name removed] just doesn't have what it takes to put smiles on residents faces. Activities and her attitude is so ho-hum. She can sometimes be disrespectful. To make sure long days include ever changing activities that attracts and encourages people to try new things.
2
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2
Edencrest at Green Meadows in Johnston, IA
4.0
(32 reviews)
This facility has such a turn over in staffing due to very low pay. The management cares about bottom dollar and not residents of the facility. Meals are awful, as the residents if you can get them away from management to be truthful. They don't have choices in meals like they say, it's what ever the special of the day is and only offer food at meal times otherwise it's not available. Be careful of the pricing, they increase prices at least yearly and sometimes even more often. They spend money on pretty but not on residents care.
1
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1
Edencrest at Beaverdale in Des Moines, IA
4.3
(26 reviews)
Beware of the corporate guidelines before placing a loved one in this home. As they are corporate they do not follow the guidelines of a state owned care facility. They will hold your loved one captive from family members due to strict COVID guidelines that other care facilities are loosing up on. 24 hours to reserve a visit your loved one and then for only five days a week.. where is their compassion.???
2
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3
Edencrest at Beaverdale in Des Moines, IA
4.3
(26 reviews)
While my loved one has been at Edencreat, there have been several issues. The food is good, and the place is generally clean. However, the staff and management do not keep me updated on my loved one's care. They will tell me "he is resting comfortably," when things really aren't going so well. There is a real lack of communication, and they go behind my back to give items to my loved one that they shouldn't have. My loved one needs exercise, therapy, and stimulation to keep him engaged. They are not doing any type of exercises or therapy. My loved one lays in bed all day and watches tv. They also don't clean his room once a month like they're supposed to, and I'm the one who does the laundry. I wish I could say our experience was better, but that has not been the case.
2
2
2
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2
Edencrest at Green Meadows in Johnston, IA
4.0
(32 reviews)
It was not a good experience at Edencrest. The only 2 staff members that rated highly were the housekeeper who cleaned and did laundry and the van driver/handiman. The executive director was too young, too inexperienced and his follow through was nonexistent. I had to ask numerous times just to get a monthly invoice/statement. I didn't receive one until March. The activity director was abrasive, uncaring and didn't offer much more than Bingo for activities. She was outright disrespectful to residents at times.
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Edencrest at Green Meadows in Johnston, IA
4.0
(32 reviews)
I moved my mom out of Edencrest Beaverdale on July 1. I moved all essential personal items, leaving only large furniture items behind. According to Edencrest administration, I had until the end of July to move my mom’s furniture out of her room. On July 9, I returned with help to move furniture. I was astonished when I walked into the room and it was empty. All of my mom’s furniture was gone. When I asked staff, they said it was all moved and most of it was taken to the garbage. My daughter was told staff members were allowed to take what they wanted, prior to trashing possessions. My daughter was told by [name removed] (Regional director of sales & operations ; Jaybird Senior living) we would be compensated for all possessions that were destroyed. I have been e-mailing, and trying to work with [name removed - regional director] for more than two months to rectify the situation. There has been no progress made and little to no communication.
Edencrest at Beaverdale in Des Moines, IA
4.3
(26 reviews)
We were not impressed with the sales guy at Edencrest at Riverwoods. You could tell that he was all about the money. When we told him we would not be putting a deposit down, you could see him immediately shut down. We would not recommend them based off of our tour experience there.
Edencrest at Riverwoods in Des Moines, IA
3.8
(38 reviews)
There are 8 total Highmark Senior Living Facilities.
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