Simpson Senior Services

Something seemed off here. I did not feel comfortable with [name removed] or the tour. The $180,000 buy-in fir independant care is too much. The next level of care has very few aots & a long waiting list. Personal care area felt worn & didn't like how it smelled. The memory care residents seemed sad & listless. We would never put Dad here.

I haven't heard great things about Jenner's Pond and it's not the one we chose. It wasn't very impressive, and their reputation, is well known. The medical care, the way they handle medications. They aren't nurses, but nurses assistants instead. There are mix ups all the time.

There was no interaction other than the half hour to forty five minute physical therapy session every day or every other day. The rehabilition worked with her more than other places, but that was it. There was nobody to talk to her and see how she was going. There seemed to be a lot of different shifts, you didn't have the same caregivers. There was no activity or interaction.

On a scale of one to 10 maybe a 5. Long hallways, very dreary, old, and very small rooms with small showers. People seems nice and I'm sure the level of care is decent.

In September2019 we contracted for an apt at Simpson House. We were told verbally and in writing that our deposit and improvement costs would be refunded in full if we decided to cancel. We had planned to sell our home first but they assured us that every penny would be refunded. When the COVID-19 appeared they extended our move in date 90 days hoping that the pandemic would be over. It wasn’t and in June 2020 we canceled the contract. We had invested $5152.60 in improvements which they refused to refund us. The sales staff and Director were extremely accommodating while we were in contract. They were gracious and responsive to our questions and concerns. As soon as the cancellation was signed they did not respond to any texts or phone messages asking for our refund. Now we have no choice but to litigate in order to receive our rightful due that they acknowledged verbally and in writing. It is very sad. We were thrilled to make Simpson House our new home. But we now know truly how poorly Simpson House’s Representitives respect senior needs. Please be wary of the sales staff’s presentation and be sure everything they say is committed to paper as we did.

Had we been involved with signing the contract, we would have discouraged my father in law from moving into Jenner’s Pond. The contract is rather vague regarding the return of the entrance fee after the resident has passed away. Residents are treated as renters and they do not own the apartment. However, per the contract, you do not receive a refund of the entrance payment until they receive a replacement entrance payment. Translation: you do not receive the refund until they re-lease the apartment. You do not have ANY control over this. The part that is vague – it is our assumption that they are still amortizing the entrance payment and will do so up until the 44 months at which point they will return 50% of it to the estate. So, there is NO motivation for them to show or re-lease the apartment.

I was never told Covid was present when my husband was accepted at Simpson Meadows. He was keeped in a room and neglected. Lasted 24 days before he was transferred to Chester County hospital with severe dehydration, severe UTI. Died 5 days later.

I went to visit my friend who was rehabbing awhile back at Jenner's Pond. She came from the hospital a couple days earlier. The room she was in was so cold and the thermostat didn't work. When we spoke to the Director of Nursing about it. Her name is [Name removed] . She was very rude. She told us "You get what you paid for". I also spoke with another lady who was visiting her neighbor. She told me that her neighbor had been left on the toilet in the shower room by a caregiver. Her neighbor fell and was on the ground for hours. And the caregiver forgot and went home. Months later that same girl who left her on the toilet was still working there. Once again the Director of Nursing, [Name removed] did nothing.