Wingate Senior Living

The community was nice and the people were very helpful and gave us a wonderful tour. When I was touring the dining hall it just was so fancy. It seemed a little like it was upper class. The residents were all dressed in nice close and this just was not a good fit for my father in law.

There are two sections of The Residences at Wingate: the nursing home and the memory care unit. The memory care unit has been great, but not the nursing home. (As such, the ratings here reflect an average of the two, with the memory care unit having a higher rating in each category.) The nursing home: My mom was there for three weeks, and the care was horrendous. They did not bathe or clean her. On three occasions we came to visit her and she was wrapped up in a bed sheet on a wheelchair and could not move. Memory care unit: Very good. The staff is very attentive, very patient, loving, caring, and gentle.

I wrote something somewhere else on this web site. Nice man ...pleasant place. Actively considered but chose The Highlands instead

management not dialed in and they are not proactive. not a place you would want a loved one to be at for the long haul.

Last year Wingate instituted a $300 fee for all residents for care weather or not care was needed. This year Wingate increased rates 3%. Last year they also raised rates 3%. In the meantime renovations have been started a good 6 to 9 months ago and not completed. What renovations that have been done have taken away the hominess of the facility and made it look more corporate. Painting is half done - it looks terrible. Additionally, the quality of the food has suffered. Cuts of meat are inferior and tough and special offerings that were available on occasion as seldom available. In short they charge more and have done little to deserve the additional money. Staff performs well however, I wish Wellness could do more at times. That claim they are not licensed to provide medical interventions but they won’t do so much as a change a bandaid. This may be the industry standard so I would shop carefully and interview some residents prior to sending a loved one here or another assisted living.

[name removed] went to the hospital and they continued on charging us rent and would not reimburse the full amount only one month. I would caution others looking to pay attention to the rent if they are paying out of pocket. Staff on the floor are great, they just need a little more communication with family members.

My mother-in-law lived in a lovely apt. here for 2.5 years. Our family was impressed with the caring floor staff, activities, and meals. Unfortunately, near the end of Mom's time at Wingate, she had a medical crisis and was put on hospice, just at the time a new Nursing Director came on board. This Director exhibited a very troubling ignorance about hospice and end of life care. In the days preceding Mom's death, when she could no longer swallow, hospice left specific orders to quit force-feeding her, but this Nursing Director made her staff continue - resulting in painful episodes of Mom aspirating and vomiting. On our mom’s last day of life, the Nursing Director refused to administer comfort meds until confronted by the hospice nurse. The reason I'm not leaving a single star is that the Wingate Corp leaders took the matter extremely seriously, immediately arranging training about end of life care for the Nursing Dir. and her staff.

My father lived in the assisted living part of the building from 2013 until 2017 when Epoch ran the facility. That part of his experience was great. He had to move into memory care in 2017 when Wingate took over the facility. Our experience in that part of the facility was poor. There was not enough staff, his bathroom was often filthy, the set-up for activities was not good as residents had to travel in a small elevator to go down a floor for activities and most of the activities were not anything my dad wanted to participate in. Most of the time, people were just in front of a television set. I would not recommend memory care to anyone.

You will be spending lots of money - so ask many questions. Understand exactly what services your family member will receive. If there is anything required that falls outside of the "social model" of assisted living - you will be asked to provide a private aid - which is very expensive. Drop in unannounced - often memory care residents are planted in front of the TV. Staff is not proactive - often gathered chatting when they should be tending to residents. Personal belongings disappear - keep a close watch. It is a very pretty place - but looks aren't everything. Often do not follow-through on what is promised, from diet to basic aspects of care plans. If you think that your family member will need nursing care at any point - be sure to read reviews for the related skilled nursing facility - they are horrendous & have been for years......the same company runs both facilities.

Do your homework - speak with the families of residents. It looks pretty - but what care is provided? Constantly have new staff - many of whom stand around until they are specifically asked to do something - no consistency. Care plans are not adhered to.....though mgmt is repeatedly reminded. You need to show up repeatedly to see what is going on and push to have things taken care of. Watch your loved one's belongings, they disappear.

It is a lovely place when you go there and look around, the deck outside is beautiful to look off of and it has a very pleasant atmosphere. The community is relatively very clean, however our loved ones room could of used a little more cleaning and their laundry could of been done more on a regular basis. Our family did not had a good experience, the care was terrible and so was the theft. Our loved one did not receive their medication for moms, because the aids did not call the pharmacy for new prescriptions. Also our loved ones hearing aids were stolen and their eye glasses went mission for two months. We would not recommend this facility.